At HERCK, we care about quality at every step. If something doesn't meet your expectations, then we want to know about it. Follow the steps below to submit your refund, credit or return request. If you have any questions that are not covered below then please email us.
Perfumes are such a personal experience and we make sure we do an excellent job of letting you know what to expect. However, if you don't love the first scent you order, get in contact with us and we can send you a new scent to try. This is available on your FIRST order of a pocket dispenser and single scent only, not valid on refills or gift sets.
We’d be shocked to hear it, but if you’re not loving your HERCK pocket dispenser and perfume, you can apply for a refund or store credit within 30 days of receipt of your FIRST order. You'll need to ship your HERCK order (used or unused) back to us at your cost to be eligible for a full refund.
If your order arrives and doesn't seem right, you're covered. Things like damage during shipping, or manufacturing faults that are obvious when your order comes will need to be reported within 14 days of receiving your order. For these, you can apply for a store credit or replacement only. Bear in mind that a damaged shipping box with intact product inside isn't grounds for replacement or store credit.
At the request of our investigations team, you may be required to ship the faulty product back to us for further investigation, with the original packaging at your cost. To avoid having to ship the products back to us, make sure your photos and/or video clearly show the fault.
Yeah, we have moving parts in our HERCK pocket perfume dispenser. The mechanism that allows the lid to spin is pretty damn durable under normal use, and the steel surface is treated with premium anodising.
Normal wear and tear will show friction marks where the lid slides across the top of the dispenser base, some loosening in the spin mechanism and the friction from sliding in and out of your pocket will polish and eventually start wearing the anodising off. While the HERCK pocket dispenser is durable, it's like a pair of shoes and won't last forever.
The truth is that we'd be chuffed that you love your HERCK pocket perfume dispenser so much that it wears out!
We also give a damn if it wears out too quickly, so we've devised this chart:
|Time||No. of refills used||Compensation|
|up to 6 months||up to 2 refills||replacement|
|up to 12 months||up to 4 refills||50% off a replacement|
|up to 18 months||up to 6 refills||30% off a replacement|
|up to 24 months||up to 6 refills||10% off a replacement|
|more than 24 months||more than 6 refills||no compensation|
*the time and refill ratio is with the same HERCK pocket dispenser.
Can I return or apply for a refund on a HERCK product purchased through a stockist?
Our Stockists run their business separate to ours, so any products purchased from herck.com cannot be returned/exchanged at our Stockists, and any items purchased from a Stockist may only be returned/exchanged from where you made your purchase.