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FAQs

Changing the perfume palette

It's actually super easy to swap one perfume out for another in your HERCK pocket perfume palette.

  1. Open your HERCK pocket perfume palette all the way by swivelling the lid 180°.
  2. Tip the old perfume dish out onto the palm of your hand. You might need to tap it gently to loosen the dish and help it fall out. Hold onto this, you can send it back to us for recycling (and a discount code).
  3. Turn your HERCK pocket perfume palette back upright and with clean fingers lift and drop your new scent in.
  4. Swirl your fingers in the scent, apply, close and get on with your day! Simple.
How do I apply HERCK?

Easy, mate. Swipe one finger in the solid perfume, wipe it on your pulse-points (inside of wrists, elbows and under the jaw where your veins are close to the skin).

EXPERT TIP: clean your fingers off on your facial hair—you'll have a gentle scent wafting into your nose for hours.

Is HERCK unisex?

This must be a stealing girlfriend asking this question? There's nothing stopping you from using HERCK and we're sure you'll love our scents so go on, use them, we won't tell. FYI Eros, Pan and Dionysus could be considered as unisex perfumes.

Is HERCK hypoallergenic?

We use premium cosmetic grade ingredients that are safe to use with no known irritants. However, if you notice any kind of irritation wash your HERCK off and consult your doctor.

What's the shelf-life?

12 months. Though, they're safe to use after 12 months, just the scent may start diminishing and the product may start to discolour from the oxygen in the air. We've made our perfume palettes the perfect size that you'll use them up before then anyway.

How do I store HERCK?

In your pocket, desk drawer, backpack or bathroom. Try not to leave it out in the sun or in a hot car! The solid perfume is pretty stable (it can handle your hot-ass pocket) but it does have a melting point! So don't push it.

How long does the scent last?

Ages! Even longer than traditional liquid perfumes and colognes. We use highly concentrated premium parfum oil in a vegan beeswax base that actually help them last longer.

Is HERCK vegan/cruelty-free?

We're proudly vegan, using no animal biproducts. We never test on animals so we're proudly cruelty-free, and vegetarian friendly.

FYI, our beeswax is synthesised to mimic the same properties as natural beeswax, but instead of being made by bees, its produced by human workers in a factory. Neat, huh?

What ingredients do you use?

We keep the focus on premium quality perfumes and follow the K.I.S.S. rule with the rest.

Ingredients:

Parfum, Ricinus Communis (Castor) Oil*, Synthetic Beeswax, Vitellaria Paradoxa (Shea Butter)*, Simmondsia Chinensis (Jojoba) Seed Oil*, Tocopherol, Zinc Oxide. (*denotes organic ingredient).

Learn more about our ingredients here.

What is the HERCK refill exchange program?

For every refill you send back to us, you get $4 AU credit. That would be $12 AU credit if you sent a 3-pack back.

To claim your credit, all you need to do is post your empty refill disks back to us. A regular envelope with a little cardboard insert and standard shipping is sufficient. Make sure you add your name and email address onto the back of the envelope, so we know which account to credit and post your empties to us at:

HERCK Refills
Suite 5281
Shop 2, 73 Russel St
West End QLD 4101
AUSTRALIA


Once we receive your returned refills, we'll issue you with credit that you can use on your next order.

You can read more about HERCK refill exchanges and other Earth-savvy initiatives on our Impact page.

Is HERCK packaging recyclable?

Most of the components from the HERCK product through to packaging are reusable and recyclable. Learn about how to recycle each component on our Impact page.

Can I track my order?

Most orders are shipped with Sendle (and their partners) from Australia. All orders are trackable. Read more and track your order on our shipping page.

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Shipping times

We ship internationally from Australia. Orders within Australia typically arrive within a week with international orders can vary from 1 week up to 6 weeks (in extreme cases) depending on the location. Read more on our shipping page.