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FAQs

WHAT IF I DON'T LIKE THE FRAGRANCES?

As fragrance experience is individual, we encourage our first-time customers to purchase the Discovery Set, comprising of 8-sample-sized fragrances to help you find your favourite.

If you've purchased our full-sized product and it wasn't for you, you can choose from: returning your order (free + refunded*) or try new fragrances with our help! So far, none of our customers have returned their orders.

*We cannot offer free returns on sale items, sample sized products, or orders that are discounted more than 15%. You are, however, eligible for a full refund after returning your order at your cost.

CAN I PAY WITH AFTERPAY OR PAYPAL?

Yes, we offer Afterpay and Paypal. Please note that Afterpay, ZipPay & Klarna are available only for Australia. We will launch our UK and US stores soon and make these payments available Worldwide.

WHAT INGREDIENTS DO YOU USE?

HERCK is made from vegan ingredients that are free from irritants or alcohol. These include a blend of synthetic and naturally derived parfum oils, synthetic beeswax (vegan), castor oil and jojoba oil. Our purpose is to create the best product without a negative footprint. 

Learn more about our ingredients here.

HOW LONG DOES THE SCENT LAST?

We don't claim '10x stronger than liquid cologne' for nothing. Our highly concentrated perfume pods last an entire day. You can re-apply at any time and as much as you like—but you may not need to. Our perfume pods do not contain alcohol, do not evaporate, and stay in the skin for longer.

HOW CAN I CHANGE THE PERFUME POD?

It's actually super easy to swap one perfume pod out for another in your HERCK travel case.

1. Open your HERCK travel case all the way by swivelling the lid 180°.

2. Tip the old perfume dish out onto the palm of your hand. You might need to tap it gently to loosen the dish and help it fall out. Hold onto this, you can send it back to us for recycling (and a discount code).

3. Turn your HERCK travel case back upright and with clean fingers lift and drop your new scent in. Swirl your fingers in the scent, apply, close and get on with your day! Simple.

HOW DO I APPLY HERCK?

Easy, mate. Swipe one finger in the solid perfume, wipe it on your pulse-points (inside of wrists, elbows and under the jaw where your veins are close to the skin).

EXPERT TIP: clean your fingers off on your facial hair—you'll have a gentle scent wafting into your nose for hours.

IS HERCK UNISEX?

This must be a stealing girlfriend asking this question? There's nothing stopping you from using HERCK and we're sure you'll love our scents so go on, use them, we won't tell. FYI ErosPan and Dionysus could be considered as unisex perfumes.

IS HERCK HYPOALLERGENIC?

We use premium cosmetic grade ingredients that are safe to use with no known irritants. However, if you notice any kind of irritation wash your HERCK off and consult your doctor.

WHAT'S THE SHELF-LIFE?

12 months. Though, they're safe to use after 12 months, just the scent may start diminishing and the product may start to discolour from the oxygen in the air. We've made our perfume pods the perfect size that you'll use them up before then anyway.

HOW DO I STORE HERCK?

In your pocket, desk drawer, backpack or bathroom. Try not to leave it out in the sun or in a hot car! The solid perfume is pretty stable (it can handle your hot-ass pocket) but it does have a melting point! So don't push it.

IS HERCK VEGAN/CRUELTY-FREE?

We're proudly vegan, using no animal biproducts. We never test on animals so we're proudly cruelty-free, and vegetarian friendly.

FYI, our beeswax is synthesised to mimic the same properties as natural beeswax, but instead of being made by bees, it's produced by human workers in a factory. Neat, huh?

IS HERCK PACKAGING RECYCLABLE?

Most of the components from the HERCK product through to packaging are reusable and recyclable. Learn about how to recycle each component on our Impact page.

CAN I TRACK MY ORDER?

We use a combination of postal and courier services, all shipped from Australia. All orders are trackable. Read more and track your order on our shipping page.

Track your order here.

SHIPPING TIMES

We ship internationally from Australia using Australia Post and courier services.

Orders within Australia typically arrive within a week.

International orders can vary from 3 business days up to 5 weeks (in extreme cases) depending on the location and the shipping service provided.

Read more on our shipping page.

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